EnerGov’s Citizen Relationship Mgmt (CRM) suite serves a full spectrum of government agencies in need of automating the management of citizen requests & complaints, enforcement cases, investigations, escalations, inspections, citations, hearings and adjudications. Departments and agencies that benefit from utilizing EnerGov Enterprise Citizen Relationship Mgmt (CRM) include code compliance, 311/call centers, community improvement, fire marshal, public works, neighborhood services, public safety, environmental health and much more.

 Citizen Relationship Mgmt (CRM) Suite

Manage Your Workflow

EnerGov's Citizen Relationship Mgmt (CRM) suite was designed to enhance your operation by allowing for unparalleled flexibility in comprehensively automating your organizations constituency engagement & managing regulatory case processes in the most optimal manner. Superior configurability options allow for even the most complex citizen engagement and regulatory escalation workflow to be managed throughout the entire business process.

Streamline and Provide Enhanced Service

Providing excellent constituency services which often result in regulating and enforcing of codes can be a daunting and overwhelming challenge for many agencies struggling with insufficient resources. EnerGov's Citizen Relationship Mgmt (CRM) suite assist in this process by streamlining and automating many of the time consuming processes - from service request routing and management, regulatory review, task and field investigation routing, to creating a paperless and fully automated citizen engagement and regulatory environment.

Connect Disparate Departments, Processes and Citizens

EnerGov's Citizen Relationship Mgmt (CRM) suite empower agencies to better connect departments, processes, citizens and services allowing for one central database for enhanced collaboration, communication and a substantial overall return on investment. Leveraging the advanced, tiered system architecture of EnerGov 9, the system is easily integrated with a full range of hardware, software resources and citizen connected functions.

Improve Efficiencies and Manage Centrally

The EnerGov 9 enterprise framework includes EnerGov's powerful Enterprise Contacts Manager (ECM) that was specifically designed to allow for central management and a single point of entry of of all regulatory business modules, details, actions and events - from centrally tracking constituent service requests, to case management for regulatory compliance, EnerGov simplyfies the process.

Client Results