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planning department software

EnerGov IVR
(Interactive Voice Response)

Integrated Technologies

Save Time and Improve Customer Service

EnerGov IVR (interactive voice response) is an automated telephony based system that provides your community with 24-hour access to Permitting and Inspection services.

Empowered Community and Department

EnerGov IVR allows contractors, inspectors, and other individuals within your community, convenient (24 hours a day, 7 days a week) access of inspection scheduling and other building department services over a touch-tone phone. Inspection requests are immediately posted within the EnerGov software for easy access and scheduling. Real-Time, automated Inspection results and Permit application status retrieval is also a convenience provided using the phone service.

 
Improve Service
24/7 Availability
Automated Callbacks
Increase Efficiency
Affordable Solution
Realtime Updates
Increase Productivity

Advantages of EnerGov IVR Integration

» Department hours are extended to 24/7 available services
» Increase the efficiency of the entire inspection workflow
» Automated inspection scheduling
» Drastically improve call capacity all at a lower cost
» Toll-free number
» Unlimited incoming phone lines
»
Reschedule and cancel inspections - Real-time

»
Real-time results/system data

» Call system tailored to your Jurisdictional needs
» Automated inspection result call-backs (contractor, applicant)
» Integrated GIS and inspection route planning
» Automated permit status checking
»
Process inspections more quickly and easily

» All records easily accessed within software
»
Improve community relations through 24-hour automation
»
Staff can utilize the services from the field

24/7automated inspection requests and departmental services.

For more information and pricing please contact us at sales@energov.com.
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